Kenya Tanzania Safaris Booking Terms

KENYA TANZANIA SAFARIS BOOKING TERMS

Kenya Safaris, Tanzania Safaris, Combined Kenya & Tanzania Safaris/Tour Payment Deposit and Balance Booking Terms  

• 50% deposit per person for combined Kenya/Tanzania safari tours
• 40% deposit per person for 7-14 day safari/tours
• 30% deposit per person for 4-6 day safari/tours
• 20% deposit per person for 2-3 day safari/tours
• 10% deposit per person for one day safari/tours

Balance due within 20 days prior to commencement of your safari arrangements. Payments (deposit & final balance) are preferred by Credit Card online.
Payments can also be made by direct Bank Transfer to our Nairobi Bank Account (Bank Details shall be provided during safari confirmation and Invoice).
For persons from overseas, payments are to be made in USD as quoted. Payments in other convertible world currencies can only be made to us subject to prior agreement and current exchange rate.

Safari Tour Cancellation Charges

Acquire Adventures Safaris booking/cancellation conditions are determined by the fact that once Hotels/Lodges/ Safari Camps, Local Domestic Airlines or Services booked on behalf of our clients, shall incur a cancellation fee if we are required to cancel the booking. We try to keep such cancellation charges to a minimum and they apply as follows calculated as a percentage of the total price:
Safari Invoice cancellation charges for both Kenya & Tanzania Safaris.
• Cancellation up to 60 days prior to commencement of the safari: Zero cancellation charges.
• Cancellation up to 35 days prior to commencement of the safari: 20% cancellation charges
• Cancellation up to 15 days prior to commencement of the safari: 40% cancellation charges
• Cancellation less than 15 days or more than 3 days prior to safari start: 60% cancellation charges
• Cancellation 3 days or less before the commencement of safari: Zero refund, 100% cancellation charges apply.
• Refunds due to you in the event of safari cancellation can only be credited to the original Credit /Debit Card used in the making of initial payment, if within 6-months of paying. If the period is longer than 6-months refunds will be made directly to the travelers’ Bank Account.
Cancellation terms for Uganda & Rwanda shall be shared on request.

Payment by Credit/Debit Cards

Payment by Credit Card online (Visa, Amex, or MasterCard) or Debit Card is paid through our secure online payment system. Once guests booking is confirmed, you will then receive an email from Acquire Adventures Safaris from your Sales Consultant /Tour Manager attaching your Invoice for payment together with a link that directs you to our Secure Online Payment System, where you can enter your details and process your payment.

Guests Complaints and Problems:

Acquire Adventures Safaris do our best to give you an enjoyable, trouble-free safari tour but occasionally even the best-laid plans can go wrong.
In the event of a problem whilst you are on a safari tour with us, please inform your tour planning Manager via email, Lodge/Camp Manager, and your Tour Driver/Guide immediately. This gives us the opportunity to correct the issue on the spot so that it does not spoil your Safari. If the matter cannot be resolved immediately, please send details of your complaint to us in writing within 20 days of your return from your holiday.
It is therefore a condition of this contract that you communicate any problem to the authority in question whilst on tour. If you fail to follow this simple procedure we cannot accept responsibility as we have been deprived of the opportunity to investigate and rectify the problem on-site.

Comprehensive Travel Insurance:

Acquire Adventures Safaris strongly recommend that all traveling guests are advised to purchase Comprehensive Travel Insurance for the duration of their journey covering them for the loss of personal effects, personal accident/injury, illness as well as medical expenses, medical emergencies, personal baggage, and money loss, as well as any expenses relating to emergency travel arrangements, missed flights or delayed flights, emergency travel, cancellations, and/or the curtailment of travel plans.
This should be arranged at the time of Safari Booking confirmation and deposit payment to cover guests for cancellation from the time of booking. Please note that it is guests’ responsibility to purchase Comprehensive Travel Insurance, with the cost for their account, and that Acquire Adventures Safaris cannot be liable in any way whatsoever should they fail to do so.
If traveling guests are coming to East Africa from Overseas, Acquire Adventures Safaris request that they provide us with their Insurance Provider’s Name, together with the guests’ Policy Number and the Insurance Company’s Emergency Contact Telephone Number in case of any emergency whilst guests’ are traveling on African Safari.

While traveling guests will find themselves in the African Safari wilderness, Acquire Adventures Safaris makes arrangements to purchase on Travelers Guests behalf, Flying Doctors Emergency Medical Evacuation Insurance which is included in the entire safari package.

Responsibility:

African Safari tour adventure in East Africa carries some measure of inherent risk including, but not limited to, the hazards of traveling in underdeveloped areas where road conditions and other facilities may be poor or lacking; the forces of nature; and accident or illness in remote regions without means of rapid evacuation.
Safari/Tours Bookings are accepted on the specific condition that Acquire Adventures Safaris and its TEAM of independent overseas safari consultants act only as Agents of the passenger in all matters relating to hotels, sightseeing tours, restaurants, all forms of transportation, and other services which may be included in these tours. Acquire Adventures Safaris may purchase these services from suppliers and other independent contractors, without warranties and representations from them, and thus such services are not subject to its control.
The right is reserved to substitute hotels of comparable status and to make any changes in the itinerary where deemed necessary or caused as a result of adverse road or weather conditions, disruptions to airline schedules, or any other valid reason.
While all precautions are taken to ensure the passenger’s safety and enjoyment on these tours, Acquire Adventures Safaris and/or its Agents and Suppliers shall not be liable for death, injury, delay, loss, or damage arising from any cause and in any manner whatsoever or change of itinerary or act, including any acts of terrorism, acts of God and government, neglect, accident, error or omission caused by any of these Suppliers or independent contractors, their employees, representatives or any event beyond the control of Acquire Adventures Safaris.
All baggage is carried at the passenger’s own risk, and Acquire Adventures Safaris reserves the right to exclude certain baggage at its discretion.
The Airlines used to provide flights within Kenya or Tanzania are subject to international air conventions limiting their liability; the limitations of liability are contained on the reverse side of the Airline Ticket and form part of the Terms and Conditions of this package.

Safari Means Transport:

It should be noted that the types of safari vehicles used for guests’ safari tours on rough roads in East Africa are different from tour vehicles on the highways in developed countries and normally they do not have air-conditioning other than the standard ventilation fan.
The Safari 4×4 Land Cruisers used throughout East Africa for overland road safaris on the main highways beyond the Parks are of a standardized design with sliding passenger windows.
Open-sided safari viewing vehicles may be used inside the Game Reserves and Conservancies by visitors on fly-in safari packages.

Acquire Adventures Safaris tour Minivans and 4×4 Land Cruiser Jeeps all with Pop up top are provided depending on the tour program/itinerary and number of tour participants. Guests can also suggest the type of Safari vehicle they require at the time of safari inquiry. 4×4 Land Cruiser Jeeps are quoted higher than Safari Tour Vans. Acquire Adventures Safaris reserves the right to employ the services of the same standard sub-contractors. All Acquire Adventures Safaris tours are led by experienced English-speaking Driver-guides.

Roads:

The roads between the Parks may have rough stretches and the overland journeys can be lengthy as tour vehicles are limited to a maximum speed of 80 KM per hour.
Local flights between National Parks/Game Reserves are an (extra) Option when overland transfers are exceptionally long.

Seasonal Factors and Resort Facilities:

Some factors are not under our control and early and late in the season, some tourist facilities may not operate. Likewise, swimming pools have to be cleaned and sometimes emptied and maintenance work can affect the availability of certain amenities.
Public holidays and religious festivals throughout the year (particularly Ramadan) may have an impact on the ambiance of a destination and the reliability of shops, banks, and other facilities.

Wild Animals:

Please be aware that on any African safari tour, guests may be taken into close contact with wild animals. Attacks by wild animals are rare, but no safari into the African wilderness can guarantee that this will not occur.
Neither Acquire Adventures Safaris, nor its employees, nor its suppliers can be held responsible for any injury or incident on the safari. Please note that many safari camps are unfenced and animals are able to wander through the camps at all times of the day and night.

Electricity:

In most of the safari lodges where electricity is provided by a generator, these are turned off late at night until early morning the following day.
In Kenya, the general voltage is 240 and the frequency is 50 Hz. The British three rectangular blade plugs are common. Some National Park Lodges/Safari Camps only have power in the early mornings and evenings. Batteries may be recharged in camps during the day but it is wise to double-check with the Lodge/Safari Camp Manager.
As the sockets may vary, a ‘Travellers Adaptor Set’ is recommended. Voltage sometimes fluctuates and whilst power cuts are rare, they are not unknown. It is useful to carry a torch.

Water:

Water from taps in bathrooms is not suitable for drinking. Hotels and lodges usually keep safe water in a thermos flask in guest rooms for drinking and cleaning teeth.

Bottled mineral water is available in supermarkets and Hotels/Lodges

Law and Jurisdiction:

All Terms and Conditions of this agreement shall be governed by and construed in accordance with the laws of Kenya, and any litigation necessary to resolve disputes between the parties shall be held in the courts located in Kenya where such a dispute can be solved through arbitration.

Read more about the updated Kenya Travel Update HERE